Frequently Asked Questions
Find answers to common questions about appointments, consultations, healthy hair care, and salon policies.
Do I need an appointment?
Appointments are strongly recommended to ensure availability. Walk-ins may be accommodated when scheduling permits.
Do all services require a consultation?
No. Some services may require a consultation before booking, particularly services involving scalp analysis, corrective treatments, major transformations, or specialized healthy hair plans.
What should I bring to my consultation?
Be prepared to discuss your hair goals, current hair care routine, medications, allergies, recent surgeries, and any scalp concerns. Photos of your desired results are also helpful.
What happens during a scalp analysis?
A scalp analysis evaluates scalp health, hair density, follicle condition, buildup, dryness, and other factors. This information helps create a customized treatment plan.
Do you offer healthy hair treatments?
Yes. NHB specializes in healthy hair care, scalp wellness, hydration treatments, strengthening services, and customized growth-focused hair care plans.
Do you provide braid and loc services?
Yes. We offer professional braid services, loc maintenance, retwists, detox treatments, and healthy protective styling solutions.
Can I purchase hair extensions?
Yes. Premium-quality hair extensions are available for purchase in the salon. Availability may vary based on inventory.
What is an early appointment upgrade?
An early appointment allows clients to book a service before normal operating hours, subject to stylist availability and an additional fee.
What is an after-hours appointment upgrade?
An after-hours appointment allows scheduling outside regular business hours. Availability and additional fees apply.
What is priority booking?
Priority booking provides expedited scheduling and preferred placement in the appointment queue when available.
What forms of payment do you accept?
NHB accepts major credit cards, debit cards, and other approved payment methods available through our booking and payment systems.
What is your cancellation policy?
Clients should provide advance notice when cancelling or rescheduling appointments. Missed appointments and repeated late cancellations may result in booking restrictions or forfeited deposits.
Do you take before and after photos?
Photos are only taken and used with client consent. Photo consent is optional and may be declined without affecting service quality.
What if I have scalp conditions or allergies?
Please disclose any scalp conditions, sensitivities, allergies, medications, or medical concerns during your consultation so we can provide services safely and effectively.
Still Have Questions?
Our team is happy to help. Contact us for additional information about services, consultations, and appointments.
Contact NHB